FAQ
Frequently asked questions
The short answers. For more, see the help centre.
Getting started
What is ClipToVocab?
An app for learning English from real videos. You watch videos and shorts with live subtitles, tap any word to see what it means in that sentence, save it, and practise it in short lessons made from the clips you found it in.
Is it free?
Yes. Watching, tapping words, saving them and practising are free. The free version may show ads. VIP is an optional paid membership that adds things like no ads and unlimited energy. See What VIP includes.
Which phones does it work on?
Android phones; Get the app on the home page shows how to get it. There is no iPhone app yet.
What level of English do I need?
Any. Every word shows its level, from A1 for beginners to C2, and you choose how hard you want it in Settings, Account, Learning preferences. Videos can explain only the levels of word you pick.
Are meanings shown in my language?
Not yet. Meanings are in simple English, written for learners, with the level of each word.
Videos, shorts and words
Where do the videos come from?
They are YouTube videos, played only in YouTube’s own embedded player inside the app. Our team chooses videos that are good for learning and curates the words, meanings and lessons that go with them. The videos belong to their creators. A creator who wants their content removed can write to copyright@cliptovocab.com (see Copyright and content removal).
A meaning or subtitle is wrong. What do I do?
Report it from the word or the clip: open its menu and choose Report. We read every report and fix what is wrong. See Report a mistake.
How do I stop videos pausing to explain words?
Go to Settings, Spoken meanings and turn off Explain words aloud, or choose fewer levels under Which words videos explain.
Practice and lessons
How long does a lesson take?
A few minutes. Lessons are short on purpose, so one fits into a bus ride or a tea break. A lesson a day keeps your streak going.
I ran out of energy. What now?
Energy refills by itself over time, and you get some free each day. You can also watch a short ad for more or use gems. VIP members never run out. See Energy.
Is the AI feedback always right?
No. It comes from an AI (Google Gemini) and is usually helpful, but it can be wrong. Treat it as a friendly second opinion. See Feedback on your sentences.
Streaks and rewards
I lost my streak. Can I get it back?
A streak freeze covers a missed day by itself, if you had one. If your streak was lost because something went wrong in the app, ask us with the date, and we will look.
Can I buy gems, or turn them into money?
No. Gems, energy, XP, boosters and streak freezes are earned in the app, have no cash value and cannot be sold or moved to another account.
Your account
How do I change my name or username?
Profile, Settings, Account: Edit profile for your name, picture and bio, and Username for your username.
I got a new phone. Is my progress safe?
Yes. Your progress is kept with your account, not on the phone. Install ClipToVocab on the new phone and sign in with the same Google account.
How do I delete my account?
In the app: Profile, Settings, Account, Delete account. Without the app, use the delete your account page, or email support@cliptovocab.com from your account’s email address.
VIP and payments
How do I cancel VIP?
In Google Play: Play Store, your profile picture, Payments and subscriptions, Subscriptions, ClipToVocab, Cancel subscription. VIP lasts until the end of the period you paid for. See Refunds and cancellations.
Can I get a refund?
Within 48 hours of buying, you can usually ask Google for one directly. After that, write to us with your order number and we will look at it fairly. See Refunds and cancellations.
Privacy and safety
Do you sell my data?
No. We do not sell personal data or share it with advertisers. The privacy policy lists the services that help us run ClipToVocab and what each receives.
Can children use ClipToVocab?
ClipToVocab is not for children under 13. Learners under 18 should use it with a parent’s or guardian’s permission.
Moments and friends
Who can see my profile and what I post?
You decide, in Settings, Privacy: make your account private, choose what each part of your profile shows, and whether people can find you in search. What goes to Moments by itself is in Settings, Auto-share to Moments.
Someone is being unkind. What can I do?
Report the comment, Moment or profile from its menu, and block the person from their profile. A blocked person cannot see you or reach you. See Report and block.