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Refunds and cancellations

Last updated

VIP in the ClipToVocab app is sold through Google Play. Google takes the payment, so Google Play’s refund rules come first. We are happy to help when they do not cover your case.

Cancel VIP

You can cancel at any time. Cancelling stops the next renewal; it does not end VIP straight away.

  1. Open the Play Store app.
  2. Tap your profile picture, then Payments and subscriptions, then Subscriptions.
  3. Choose ClipToVocab and tap Cancel subscription.

You can also open it from the app: Profile, Settings, VIP membership.

After you cancel, VIP lasts until the end of the period you paid for. Uninstalling the app does not cancel VIP; cancel it in Google Play as above. Deleting your ClipToVocab account stops the renewal for you.

Refunds

Within 48 hours of buying: you can usually ask Google for a refund yourself, on Google Play’s refund page.

After that: write to support@cliptovocab.com (or ask in the help centre) with:

  • the email address of your ClipToVocab account,
  • the order number from Google’s receipt email (it starts with GPA.), and
  • what went wrong.

We look at every request ourselves and decide each one fairly: for example, if you were charged by mistake, charged twice, or VIP did not work. We answer within 15 days, and refunds we agree to are made through Google Play to the way you paid.

When a purchase is refunded, VIP from that purchase ends.

What cannot be refunded

Gems, energy, streak freezes, boosters and the other things you earn in ClipToVocab are free rewards with no cash value, so there is nothing to refund for them (see the terms of use).

Payments on the website

VIP is not sold on the website yet. When it is, this page will explain refunds for those payments before they open.